It was a pleasure chatting with you today. While you are being transferred, there won't be any indication the transfer is in progress, but please rest assured you will be assisted by the next available agent. I will transfer you over to the appropriate department now. I would recommend speaking with a supervisor regarding the issue, I can connect you over right away via chat. How are you and your loved ones doing today? Good Morning, I'm Support Employee from Rogers in Toronto. Can you help or guide me to someone that can?

I found the stream by chance browsing - a IoT search engine for security vulnerabilities. I'm pretty sure the owners have no idea about this and as a father of 3 kids I'm very concerned. Hi, I found a public webcam of one of your customers streaming from a child's room. I've obfuscated sensitive data (names and IP of the webcam) in the transcipt. I'm sure the webcam owners aren't aware of this. I feel this is a joke, so I'm posting the transcipt of my chat with support and hope that you guys have some better idea. After at least half an hour of explaining and waiting for responses all she could do was referr me to my countries (Austria) or the Canadian authorities. First Level Support referred me to a so called 'Supervisor'. So I thought I might contact support and see what they can do. Telling from the IP the webcam owner is a customer of the ISP Rogers in Canada. I'll keep you guys updated when I know more.īrowsing shodan.io, I stumbled upon a public webcam broadcasting a stream from a small kid's bedroom. I guess I would have to use the emergency line to reach someone but as this isn't a direct emergency I'll try contacting the above number again. I tried contacting Canadian authorities with the phone number provided by - 61 but couldn't get through yet. Sofar I've reached out to: the Office of the Privacy Commissioner of Canada and the Canadian Centre for Cyber Security. Thanks for all the support and people offering help. The subject has been escalated and they'll contact the webcam owner! :-) UPDATE Tue, Jan 26 - The webcam owner was contacted and the video feed is now password protected :-)

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